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Automation of business processes and IT

IT organizations have to respond to two contradictory requirements; faster creation of new services while at the same time ensuring cost reduction. In addition, the IT environment has become extremely complex, both in application and in the infrastructure area, which includes physical, virtual and cloud environments.

These challenges can be met within the operational part of the IT organization through automation of processes. Automation entails standardization, which is then transmitted to the end user. The automation process allows greater compliance, better quality and standardized communication between business and IT world, while the end users get the greatest benefits.

Creation of new IT services, especially their placement inside the production environments and operational maintenance, are processes in which standardization and automation provide space for the reduction of operational costs, while enabling better monitoring and management of quality IT services. With automation of the process, the most important thing is to cover the entire (end-to-end) process in order to manage quality throughout its course and, most importantly, quickly and accurately identify where the error or delay occurred. In this way we achieve the best effect, whether it comes to quality management and monitoring of the workflows, whether it is a rapid and efficient removal of errors or delays.

The greatest benefit from the introduction of process automation for the user is the overall (end-to-end) documentation of process with all the steps, stages, specifications, different relations and interdependence. Security aspects and centralized recording of all activities and changes during the execution process allows full compliance with statutory regulations and security standards.

Automation of everyday tasks and activities can greatly increase the efficiency of IT in a way that reduces manual labor to the fullest extent possible. This also reduces the possibility of human error. It is also possible to define the various processes by which the system will behave when an error occurs. Specifically, there is the possibility of creation of a different workflow processes for the events and situations that may occur during the execution process, regardless of their cause.

Automation of backup process (and data centers)

Automation of backup process and other related tasks within the data center ensures management and monitoring of the overall (end-to-end) backup and related processes through a single console. Instead of time-defined tasks , it is possible to dynamically define and manage the backup process with the ability to create complex conditions of execution of tasks. In this way, we are able to cover all the relations and sequences between the tasks within the backup process.

Benefits of Process Automation:

  • Roll based access to manage backup and audit process
  • Creation of a dynamic schedule for backup
  • Management-related tasks (various scripts, stop / start services, space check)
  • Automation of daily backup operations (logs, database ...)
  • Management tasks within the backup process related to the SAN and virtual environment

Automation of DW & BI process

As DW & BI environment (data warehouse and business intelligence) become more complex, the amount of data increases rapidly, and the updating is required in intervals shorter than one day. Automation solution includes the entire (end-to-end) process from the collection of data through the ETL process to the BI reporting. It enables the dynamic management, not only of execution of time and the individual tasks, but the very order of their execution, control of compliance with the requirements and the definition of process in case of error or delay.

Use of automation of DW & BI processes:

  • Roll based access to management and audit processes
  • Dynamic creation of schedules and / or creation of dynamic scheduling jobs across the DW & BI Infrastructure
  • Management-related tasks (various scripts, stop / start services, space check...)
  • Automation of daily DW & BI Operations (logs, database, backup ...)
  • Management reporting system (creation of reports when they meet the prerequisites, sending of reports to users ...)
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