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WHAT IS CHATBOT?

 

Chatbot (chatrobot) is a computer program that simulates human conversations. Basically, chatbot enables a form of interaction (chatting) between a man and a machine. The interaction takes place via written or voice messages.

WHY CHATBOT?

  • 24/7 availability
  • Faster information and simple navigation
  • Easy adjustment
  • Possibility of automatization
  • Conversation interface
  • Personalization
  • Easier collaboration
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KEY BENEFITS

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CHATBOT APPLICATIONS

ENTERPRISE CHATBOT

  • Intranet chatbot
  • Support for HR processes/Hiring (onboarding of new employees)
  • Automation of business applications (vacation management systems, salaries, business travels,…)
  • Virtual assistant for time management (Outlook meetings, meeting room management)

HOSPITALITY

  • Virtual assistant (receiving guest requests, communication with staff, collecting surveys, providing residence information, ordering hotel services: breakfast/wake up calls/wellness appointments, recreation,…)
  • Management of internal processes (receiving guests requests/remarks, communication with required staff and task assignment)

FINANCE / INSURANCE

  • Interactive assistant for bank services (Internet payment, mobile banking, credit/loan information, etc.)
  • 24/7 customer support
  • Virtual office (personal banking services)
  • Omnichannel communication

RETAIL

  • Customer support (24/support)
  • E-commerce customer support (Interactive shopping assistant)

TELCO

  • Customer support (24/7 support)
  • Interactive assistant for collecting user complaints, breakdowns, Q&A responses
  • Intranet chatbot
  • Internal communication

VITA CHATBOT

Interactive assistant with NLP for Croatian language

Artificial intelligence and cognitive technologies increase interest, and make digital technologies easier to use and adopt by employees.

By using chatbot based on artificial intelligence, employees can type in their question, and VITA will offer an answer that works the best. Most employees are familiar with this channel of interaction, which means that little is needed to learn, while communication adapts to office language.

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